Categorization and Mapping

Overview:

Convert unstructured or semi-structured data into useful categories.

Transformations:

1. Classifying Data:

   • If ticket descriptions or categories are unstructured or inconsistent, standardize them into predefined categories such as:
     • “Billing Issue”
     • “Technical Support”
     • “General Inquiry”
     • etc.
   • Learn more about Categorizing Ticket Types

2. Geographical Mapping:

   • If the customer’s region is stored as a text field (e.g., a city name), map it to a standardized region or country code.
   • Learn more about Mapping Customer Regions

3. Mapping Priority Levels:

   • Standardize ticket priority levels for easier processing:
     • Low → 1
     • Medium → 2
     • High → 3
   • Learn more about Mapping Priority Levels